Returns and Refunds Policy
This Returns and Refunds Policy is applicable to purchases made online from www.DrivingSound.co.nz only.
Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy. These are called ‘consumer guarantees’, and include the following: 1) a guarantee that the goods are of acceptable quality, such that the goods are: >fit for all the purposes for which goods of that type are commonly supplied; >free from minor defects; >safe >durable; and >acceptable in appearance and finish; 2) a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit; 3) a guarantee that the goods correspond with any description with which the goods are supplied; and 4) a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model. If the goods [or services] we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy. These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly. The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent. Businesses, if you are acquiring goods [or services] from Driving Sound for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods [or services]. Minor Failure If the goods [or services] we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price. Major Failure A ‘major failure’ is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a ‘failure of substantial character’ as set out by section 21 of the CGA. If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods. Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods. Delivery Charges: Any shipping costs to return the original goods to Driving Sound will be at the cost of Driving Sound, where Driving Sound considers the goods to have breached a consumer guarantee. If on examination of goods returned to Driving Sound, the goods are found to not be in breach of any consumer guarantee, Driving Sound may charge you a fee for examining the goods, and any cost to return the goods to you. Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from Driving Sound Online and that the problem with the goods was not your fault. Refunds will be issued at the discretion of Driving Sound. Refunds will normally be processed within seven (7) days. Goods Damaged in Transit: If any goods arrive damaged, please contact Driving Sound within 24 hours of delivery. Driving Sound will arrange to have the damaged item returned to Driving Sound and either repair or replace the goods or refund the price to you, at its election. Damaged goods must be returned Driving Sound in the condition received by you with all original packaging, together with all packing slips. Contact: Where you have an issue relating to your order, please immediately contact the relevant Driving Sound. Please have your invoice number with you.
If the customer decides to cancel the order once it has been ordered, then we have the right to charge the customer 10% restocking/processing fee on the final amount. All cancellations must be done via our contact details available in the website, or by writing to [email protected].
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific requests, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Credit Card Information / Payments
Our website uses SSL, we do not store credit card details, and all payments are handled by a secure, PCI compliant, third party. Please be advised all purchases made online via credit card require photo id and presentation of the card when collecting in store. Please note that all transactions billed by us are in New Zealand dollars.
Cookie / Tracking Technology